FAQs

Have questions? Find quick answers about Rosiyn orders, returns, shipping, product care, and more. Get the help you need with our FAQs section. If you can't find the answer you're looking for here, please contact us.

Shipping

Where does Rosiyn ship?

We deliver to any location within the US, but we don't offer shipping to other countries at present.

What should I do if I haven't received my order?

If your package is late and tracking information hasn't been updated recently, we recommend checking your tracking details first. Contact our customer service team if you notice anything unusual or have concerns.

You can contact us via email at support@rosiyn.com or call us at +19787150305. Our phone support is available Monday to Friday, 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.

How do I track my order?

Once your order leaves our warehouse, we'll send you a confirmation email containing a tracking number. You can use this to monitor your package's journey and get real-time updates on where it is and its delivery status.

How can I revise my shipping address after placing my order?

If you notice a mistake in your shipping address, contact us at support@rosiyn.com within 24 hours of ordering. Include your name and order number in the email. We'll try to fix the address before your item ships from our facility. After shipment, we can't promise address changes are possible, but we'll still try our best to assist you.

Return & Refunds

Do you accept product returns?

Yes, Rosiyn accepts returns under our 30-Day Return Policy. Items must be brand-new and unused with their original packaging to qualify for return.

If you have any queries about the return process, feel free to reach out to us at support@rosiyn.com or call us at +19787150305. Our support team is available Monday to Friday, 9am – 5pm EST (closed on weekends), and we aim to respond within 24 hours during business hours.

When will I receive my refund?

After we receive and review your returned item, we'll process your refund within 10 business days, though timing may vary based on your card company's processing speed. Refunds are only issued back to the payment method you originally used for the purchase.

How do I start a return?

To start a return, please email us at support@rosiyn.com. For full details, visit our Return Policy page.

Payments & Security

What payments methods are accepted?

We accept the below payment methods:

  • Visa
  • MasterCard

How do I know my transaction is secure?

At Rosiyn, we prioritize your security above all else. We use 128-bit SSL encryption to process all credit card payments in a secure environment, you can verify this by checking for the padlock symbol in your browser's address bar.

Your credit card details are never saved on our systems. Instead, we securely send your payment information directly to our trusted payment processors to keep your financial information safe.

To ensure a secure and smooth shopping experience, we sometimes run security checks on orders. We may occasionally need to contact you to confirm your information, so please make sure your contact details are correct when you check out.

For more information, please visit our Billing Terms & Conditions page.

Company & Contact

Where is Rosiyn based?

We're based in North Billerica, USA.

Our address:

45 Sullivan Rd, North Billerica, MA 01862, USA

How can I contact Rosiyn?

You can contact us by phone or email:

Our customer service is available Monday through Friday, 9am to 5pm EST (we're closed weekends). We strive to reply to all questions within 24 hours during operating hours.

Rosiyn

Open Monday - Friday

9AM - 5PM EST

Company Name: ECOMG LLC

EIN: 301373855

Email: support@rosiyn.com

Phone: +19787150305

Address: 45 Sullivan Rd, North Billerica, MA 01862, USA

We aim to respond within 24 hours during our business hours.

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